Orders are usually shipped the next working day, and are sent with Royal Mail Tracked 48 (you'll get an email with tracking information once they've been sent).
Engraved orders are normally shipped within 2-3 working days using Royal Mail Tracked 48.
If for any reason you're unhappy with your order then you've got 30 days to return it, just drop us an email and we'll send you a postage paid shipping label to send it back to us.